Frequently Asked Questions

Why did you call me?

We may have called you because you have suffered a financial loss and your lawyer, insurance broker, or insurance company has asked us to calculate the amount of money or benefit you may be entitled to receive. In order to accurate assess your situation, we need as much information as possible. We will ask you to provide financial documents and it will be helpful for us to speak to you by phone or in person.

What kind of information do I need to provide?

Depending on the type of claim the exact information we need may differ. In general we will ask you to provide documents that are available to most businesses, such as:

  • Financial statements and income tax returns.
  • Monthly income statements, GST/HST returns, and/or monthly sales reports.
  • Payroll registers
  • Legal agreements (such as your lease and franchise agreements)
  • Supporting documentation for additional costs incurred as a result of the accident or damage

We will also ask for a basic description of your business to help us understand what makes your business unique, information about the effect your loss has had on your business' operation, and what changes (if any) have recently happened or were likely to happen if your loss had not occurred.

What if I don’t have all the information you asked for?

We understand that sometimes the information just isn’t easily available. In some cases, you may be able to get copies of documentation from the provider, such as your bank, suppliers, customers, and the Canada Revenue Agency. We tend to ask for as much documentation as possible to help us make the most accurate assessment, but we can work with whatever you are able to provide. If you have concerns about your ability to provide the documentation we have asked for, call us and we can discuss it.

How do I send you my information?

When you are dealing with a financial loss, you have a lot on your plate, so we want to make things as simple as possible for you. You can send us your information in whichever way is easiest for you, including:

  • Courier: For individuals and small businesses we often send prepaid courier slips and envelopes that may be used to return documents to our office.
  • Fax: Our toll-free fax is 1-877-948-1004. Don’t worry about the number of pages.
  • Email: Scanned images in PDF format are preferred but sometimes nothing is quicker than taking a picture with your phone.
  • File Share: You can transfer files of any size directly from your computer to our office using our secure encrypted file sharing service. Call us or click here to get started.
  • Regular mail: Although possible, we prefer that you not send your documents by regular mail as they cannot be tracked or recovered if lost in the postal system.

Will you return my documents?

Absolutely. We are required to maintain copies of documents for our file but any original documents will be returned if requested.

Will my information be kept confidential?

As Chartered Professional Accountants, we are bound by our Code of Professional Conduct to keep your information confidential. Our final report will be shared only with you and/or your insurance company unless we are compelled to disclose your information by legal authorities.

What is your Privacy Policy?

Jarvie & Company believes it is important to protect your privacy. For all information provided to us via this website or in general, it is our policy is to:

  • Consider all information as confidential; and
  • Not to transfer any information to third parties that may allow individuals to be personally identified unless we are required to do so either by the person who provided the information or by a court of competent jurisdiction or otherwise required by law.

We presume that all information you may provide to us is provided voluntarily and for your benefit. Please note that financial information provided to us for the purpose of calculating a loss of income may be communicated to the parties from whom you seek reimbursement of the loss (or their agents and representatives). Our written reports remind the reader that the information provided is confidential and may not be distributed without our authorization.

Please be advised that personal information may be shared internally by Jarvie & Company.

How long will it take to complete your report?

We know that cashflow is critical to both businesses and individuals and we do our best to complete our calculations and issue reports as soon as possible. Our goal is to issue most reports within 3 to 4 weeks of receiving the requested information. You can help to ensure the process moves as quickly as possible by providing all of the information requested in the form of legible copies of documents and electronic rather than printed and scanned spreadsheets. If you contact us 7 to 9 days after sending your documentation, we will do our best to provide you with an accurate timeline.

What if I don’t agree with your calculations?

Our goal is to go beyond numbers to tell your story accurately. If our assessment doesn’t match up with your own estimate, we want to talk about it. Contact our office to set up an appointment to go over our report and discuss your questions and concerns by phone or in person.

Can I hire you or does my insurance company have to hire you?

Either. Regardless of who hires us, our process and our calculations don’t change. Our job is to assess the situation and accurately calculate the amount of benefit you may be entitled to. We do not collect any type of commission – our fees remain the same regardless of the outcome of our calculations. If you hire us, it is possible that your insurance policy will allow you to recover our fees from your insurance company.

Can you prepare my financial statements/income tax returns?

No. As forensic accountants, we are experts in calculating economic losses – that is all we do. You should continue to work with your existing accounting professional to complete the booking, accounting, and tax reporting required in the normal course of your business.

What does “Beyond Numbers” mean?

You – as a person, or a business owner – are more than just numbers on a spreadsheet to us. Jarvie & Company’s motto “Beyond Numbers” is our way of acknowledging that the numbers are only one part of the picture. When we calculate a financial loss, we are using decades of expertise and collective knowledge and research, as well as your input, to analyze the whole situation and accurately tell your story.